1. Our Commitment

At SG GADGETS, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help you with the return and refund process.

2. Returns and Exchanges

  • Return Window: You have [14] calendar days to return an item from the date you received it.
  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, and you must have the receipt or proof of purchase.
  • Non-Returnable Items:
    • Items that have been opened or used (e.g., opened software, headphones, screen protectors).
    • Gift cards.
    • Items marked as Final Sale.

3. Return Procedure

  1. Contact Us: Before sending your item back, please contact our support team at customer@sggadgets.store or call us at 6398393035 to initiate the return process and receive a Return Authorization Number (RAN).
  2. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service.
  3. Address: Returns should be sent to: [Your Return Shipping Address]

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Processing Time: You will receive the credit within 7 to 10 business days, depending on your card issuer’s policies.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately (within 48 hours of delivery) at customer@sggadgets.store. We will cover the return shipping costs for defective goods and send you a replacement or issue a full refund upon verification of the damage.

6. Contact Information

For any questions concerning your return or refund, please contact us at:

  • Email: customer@sggadgets.store
  • Mobile: 6398393035